Website privacy policy

This policy covers the Dr Bishoy Marcus website and its general enquiry form. MyHealth clinic records, appointments and clinical communications are managed separately by the relevant clinic.

General enquiries

The contact form collects your name, email address, optional phone number and message so your enquiry can be received and answered. It sends these details to FormSubmit and then by email to contact@drbishoymarcus.com.au. Email and website forms are not suitable for confidential clinical information.

Please do not submit medical histories, symptoms, test results, Medicare details or patient records. Call your clinic for clinical matters or to arrange secure document delivery. The form is not monitored for emergencies; call 000 in an emergency.

Service providers and technical information

The site is hosted on Vercel. Hosting, email and form providers process information needed to deliver and protect these services, including technical request information such as IP address and browser details. Form submissions and emails may be processed outside Australia. Their handling also depends on the providers’ policies.

Google Analytics measures website usage, including pages visited and device or browser information, and may use cookies. Google Fonts supplies the site’s fonts. Booking links take you to MyHealth and its booking providers, where their privacy terms apply. Do not put personal or health information in website search fields or page addresses.

Provider information: Vercel, FormSubmit, Google and MyHealth.

Use, access and correction

Enquiry information is used to respond and follow up on the matter you raise. It may be shared with the relevant clinic when needed for that enquiry, with your consent or as required by law. Avoid including more personal information than the enquiry requires.

To ask about information submitted through this website, request access or correction, or raise a privacy concern, email contact@drbishoymarcus.com.au. Requests about medical records should go directly to the treating clinic. Identity may need to be verified before information is released.

Enquiry emails and related records may need to be retained for administrative or legal purposes. You can ask what is held and request deletion; any applicable record-keeping obligations will need to be considered.

Privacy concerns

Please contact us first so the concern can be investigated. You can also contact the Office of the Australian Information Commissioner. For concerns about health information in NSW, the NSW Information and Privacy Commission provides information about complaints.